Shipping Policy
General shipping information
We have Free Shipping on orders of $15+ and ship to Puerto Rico and the United States. Your order is packed and shipped within 1-3 days of your purchase. The average delivery time for Puerto Rico orders is 1-3 business days.
SHIPPING PROCESS
Once your order is placed, you will receive an email notification for: your package's tracking number, your package is out for delivery and your package has been delivered.
STOLEN, DAMAGE OR LOST PACKAGES
Please, ensure your address is correct once you're placing your order. Incorrect addresses may cause lost packages. If the package is return to the sender (Shades Of April) due to an error in the shipping address enter by the customer, the customer should responsible to pay the shipping.
If the package has been delivered to the shipping address that the customer
provide at checkout and the package gets lost or stolen after delivery (delivery
details can be verify with the order's tracking number), Shades of April is not
responsible.
If your package is lost in transit (very unusual), is the carrier’s responsibility and in this case the customer should reach out to USPS directly.
We are not responsible for lost or damage items during shipping ( in case package gets lost, please contact UPS, directly).
If you have any questions related to your order please contact us via email
info@theshadesofapril.com.